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Service with a smile?

November 7th, 2006 at 01:09 am

One day; two different cashiers and contrasting attitudes/exchanges.

The first- rude cashier at the local bagel store. I only had $5 and sandwiches cost $4.85 +tax, so I could only opt for a bagel. She asked if I wanted cream cheese and I glanced at the prices. Couldn't help but do a double take when I noticed that the additional cream cheese made the price jump from 60 cents to nearly $3! I asked how much plain cream cheese cost and the cashier huffed really loudly and didn't answer. She kept rolling her eyes as I told her, just a plain bagel, please. Yes, I even used "please." She then snatched my $5 and gave me a bunch of change....in loose coins. I again nicely asked if she had any bills instead and again I got the eye roll, the huge sighs, and the "You Piss Me Off" attitude. She dumped the handfull of coins in my hand(s); I again asked if I could have bills instead, and this time the woman SLAMS the button, ejecting the coin drawer out at high velocity, grabs my coins (dropping a bunch on the counter and floor) and then gives me bills. What a horrible woman. Thankfully, I saw the deli helper wrap my bagel, so the cashier didn't have a chance to spit on it or anything.

The second- supermarket cashier. It is the after work rush, there are two people in line in front of me who had rough transactions. One guy tried to pay for a carton of eggs with a very large bill, and the cashier girl had to get extra change; guy gets angry at the delay. Next, a woman tries to pay with a credit or debit card. Does it too fast before the whole transaction is done, so is asked to swipe it again. Woman throws a fit at the poor cashier. Then, me; I expected a sullen, pissed off cashier but instead, the girl smiles and greets me! She rings up one of my items but the sale price does not show up. I kindly asked about it and the girl redid it, giving me the correct price. At the end of the whole transaction, she even says to me, "I like your coat!"

Service with a smile; such a forgotten concept. So cherish those small moments when you encounter them.

6 Responses to “Service with a smile?”

  1. Amber Says:

    First cashier is common...the second is rare

  2. janh Says:

    May the second one receive an extra blessing today!

  3. Sun Says:

    Is 哎呀 your blog title? I wonder if anybody ever asked you what that means.

    I am also a Chinese, but Chinese-born Chinese and living in central NJ as well.

  4. pjmama Says:

    I would have asked for a manager. I've worked with some pretty horrid customers in my day, but I would never behave like that... erg.

  5. pjmama Says:

    oops... double post!

  6. jersey jen Says:

    i like the 2nd one, but i don't find them too often. so should we be like no. 1 (everybody) or no. 2 (near-extinction)?

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